krikya11's Privacy Policy

1 Information Collection

When you create an account, complete a transaction, or use services on the krikya11 platform, certain personal information is collected from you. This information is provided voluntarily and is used to improve service quality.

1.1 Information Provided Directly

Information you provide during registration or account management includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Financial information, such as bKash, Nagad, Rocket, or Upay numbers or bank account details

1.2 Automatically Collected Information

When you use the krikya11 website or app, certain technical information is recorded automatically. This includes IP address, browser type and version, operating system details, pages visited, time spent on the site, and login and logout times.

1.3 Cookies and Similar Technologies

Cookies are used on the krikya11 platform. Cookies are small text files stored in your browser that help improve your browsing experience. These cookies are used for session management, remembering preferences, and analysing site performance. You can control cookies through your browser settings, but disabling cookies may cause some services to not function properly.

2 Purpose of Data Use

Collected information is used only for the purposes listed below. krikya11 does not use your information for any unauthorised or unrelated purpose.

• Registering accounts and verifying identity
• Processing financial transactions including deposits and withdrawals
• Providing customer service via live chat and email
• Preventing fraud, money laundering, and other illegal activities
• Ensuring the security and performance of the platform
• Sending bonus offers and promotional information (subject to your consent)
• Supporting responsible gaming measures
• Meeting applicable legal obligations

If you have any questions about how your information is used, you can contact our support team. You can also visit our FAQ section for help.

3 Data Security Measures

krikya11 uses industry-standard technology to protect your personal and financial information. SSL (Secure Socket Layer) encryption is used for data transmission, which keeps data completely hidden from third parties.

3.1 Technical Security

• SSL/TLS encryption active on all connections
• Passwords stored using hashing and salting methods
• Automated monitoring system to detect suspicious activity
• Regular security audits conducted
• Two-factor authentication (OTP) available

3.2 Administrative Security

Only authorised staff can access your personal information, and they are bound by strict confidentiality terms. All access to data is logged and reviewed regularly.

However, 100% security on the internet cannot be guaranteed. krikya11 makes every effort, but you are also requested to keep your account password private and not share it with others.

4 Data Sharing and Third Parties

krikya11 does not sell or rent your personal information to third parties. However, sharing information may be necessary in certain specific situations:

4.1 Service Provider Partners

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. These organisations follow their own privacy policies and use information in accordance with krikya11's guidelines.

4.2 Legal Obligations

Information may need to be disclosed to comply with court orders, lawful requests from government authorities, or applicable laws. In such cases, only the necessary and requested information is provided.

4.3 Analytics and Technology Services

Aggregated and anonymised data may be shared with trusted technology partners to monitor and improve site performance. No personally identifiable information is disclosed in these cases.

5 Your Rights and Choices

krikya11 believes you should have control over your own information. To that end, the following rights are granted to you:

• Right to Access: You may request to know what information is stored in your account.
• Right to Correction: You may request our support team to correct incorrect or outdated information.
• Right to Request Deletion: You may request deletion of your information in certain circumstances, though some information must be retained for a specified period due to legal obligations.
• Opt Out of Marketing Messages: You may change your account settings to stop receiving promotional emails or messages.
• Data Portability: You may request a copy of your information if needed.

To exercise any right, contact our support team via live chat or email. We are available in both Bengali and English, seven days a week, 24 hours a day.

6 Data Retention Period

krikya11 retains your information only for as long as necessary. All information is retained while your account is active. Even after an account is closed, some information is kept for a specified period for financial records, fraud prevention, and compliance with applicable laws.

When the retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.

7 Protection of Minors

krikya11 strictly does not allow persons under the age of 21 to create an account or use its services. Age is verified at registration, and identity verification documents are requested in cases of doubt.

If information about an account belonging to a minor comes to our attention, that account is immediately suspended and the associated information is deleted. To learn more about responsible gaming, please read our Responsible Gaming Guidelines.

8 Cookie Policy

Cookies are small data files stored on your device. krikya11 uses the following types of cookies:

8.1 Essential Cookies

Without these cookies, core site functions such as maintaining login sessions do not work. Disabling them may make the site unusable.

8.2 Analytical Cookies

These cookies are used to understand which pages are used most and where users encounter difficulties. These cookies contain no personal information.

8.3 Functionality Cookies

These cookies are used to remember preferences such as language choice and time zone. They can be disabled, but preferences will need to be set again on each visit.

9 Changes to the Policy

krikya11 may update this Privacy Policy when necessary. If any significant changes are made, a notice will be posted on the site and the update date will be mentioned at the top of the policy. Users are advised to read this policy periodically.

Continuing to use the site after changes are made will be considered acceptance of the new policy. If you do not agree with the new terms, you may request that your account be closed.

10 Contact

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to make any request regarding your information, please contact us using the methods below:

• Live Chat: Directly from any page on the site, 24 hours a day, 7 days a week
• Email: [email protected]

Our support team is ready to respond in both Bengali and English. To learn more about krikya11, you can read our About Us page.